Shipping Policy
1. About our deliveries
Luckeroz sells shoes through https://luckeroz.com. We want customers to know their delivery options and costs before placing an order.
2. Delivery areas
The destinations available for each order are the destinations offered at checkout. If the website does not allow a delivery address to be selected, we cannot accept that order for that destination through the website.
3. Delivery methods and charges
The available delivery methods and their charges are shown during checkout before you place your order. The total payable amount is displayed before payment is confirmed. We do not list a fixed shipping fee here because delivery options and charges may differ by order or destination.
4. Dispatch and delivery times
Any delivery estimate provided for a specific order will be shown before purchase or in the order information. Delivery estimates may depend on the selected method, the destination and the availability of the shoes ordered.
Unless a different delivery period is agreed with you, UK consumer law generally requires goods to be delivered without undue delay and within 30 days after the contract is made.
If something affects an agreed delivery period, we will contact you using the details provided with your order. Your rights in relation to late or missing delivery are not affected.
5. Order information
Please check your delivery address and contact details before completing checkout. If you notice a mistake after placing an order, contact info@luckeroz.com promptly. We will check whether the order details can still be corrected.
6. Missing or damaged deliveries
If your order does not arrive, arrives incomplete, or reaches you damaged, email info@luckeroz.com with your order details and a description of the issue. Where helpful, you may include photographs of the item or packaging.
We will review the matter and provide the remedies required by applicable consumer law. The responsibility for goods in transit is governed by your statutory rights and is not removed by this policy.
7. Returns after delivery
If you wish to cancel a purchase or report a problem with your shoes, please read our Returns & Refunds Policy. Return arrangements are separate from the delivery methods used to send an order to you.
8. Contact
Luckeroz — JUYI CALTON LTD
Email: info@luckeroz.com
Telephone: +44 7981 811327
Registered office: 4 Lavinia Road, Dartford, England, DA1 1TS, United Kingdom