Privacy Policy
1. Who we are
Luckeroz is operated by JUYI CALTON LTD, registered in England and Wales under company number 16430200. We are responsible for the personal information we collect and use in running our online shoe store at https://luckeroz.com.
Our registered office is 4 Lavinia Road, Dartford, England, DA1 1TS, United Kingdom. For privacy questions or requests, email info@luckeroz.com or call +44 7981 811327.
2. Information we collect
Depending on how you use our website, we may collect:
- Contact details, such as your name, email address, telephone number and billing or delivery address.
- Order information, including the shoes purchased, selected options, payment status, delivery information, returns and customer service history.
- Account details if you create a customer account on the website.
- Messages and information you provide when contacting our team.
- Technical information, such as device and browser information, IP address, and website activity where collected through the site's operational tools or cookies.
Payment details are processed through the payment services used by our checkout. We normally receive order and payment confirmation information rather than a full payment-card number.
3. How and why we use personal information
We use personal information for the following purposes, using the legal basis that applies to each activity:
- To process orders, take payment, arrange delivery, manage returns and respond to order queries: necessary to perform a contract with you or take steps at your request before entering a contract.
- To maintain accounting records, meet tax and financial reporting duties, and respond to lawful regulatory requests: necessary to comply with legal obligations.
- To answer general enquiries, improve customer support, prevent fraud, maintain website security and investigate misuse: our legitimate interests in operating and protecting our business, where those interests are not overridden by your rights.
- To send optional marketing communications, if offered: your consent or another lawful basis permitted under UK marketing rules, as appropriate. You can object to direct marketing at any time.
- To use optional cookies or similar technologies: consent where required by law; some strictly necessary or legally exempt technologies may operate without consent.
Where information is needed to complete an order, we may not be able to fulfil that order if it is not provided.
4. Who receives information
We may share information only where needed for the purposes described above, including with:
- Wix, which provides the online store's website and e-commerce tools.
- Payment processing providers involved in checkout, payments and fraud prevention.
- Delivery, fulfilment and returns service providers used for an order.
- Technology, email, hosting, customer-support or professional service providers acting for the business.
- Public bodies, regulators or other parties where disclosure is required by law or needed to establish or defend legal rights.
These organisations may handle personal information in their own capacity or on our instructions, depending on the service and applicable law. We do not treat an order as permission to send unrelated marketing messages.
5. International data handling
Some online service providers may operate or process information outside the United Kingdom. Where personal information is transferred internationally, we will use the safeguards required by applicable UK data protection law, or rely on another lawful transfer mechanism where permitted. You may contact us for information about any safeguards relevant to your data.
6. Cookies and similar technologies
Our website may use cookies or similar technologies for essential functions, such as running checkout, maintaining a shopping basket and supporting website security. Other tools, such as analytics or advertising services, may use additional technologies if enabled on the website.
Where UK law requires consent, non-essential cookies will not be used before valid consent is obtained. Visitors should be given clear information and appropriate choices through the website's cookie controls. Browser settings may also allow visitors to block or delete cookies, although this can affect some website functions.
7. How long we keep information
We keep information only for as long as it is reasonably needed for the purpose for which it was collected, including:
- Order and transaction records for the applicable accounting, tax and legal record-keeping period.
- Customer messages and return records while needed to handle enquiries, disputes or legal claims.
- Account information while the account remains in use, subject to legal retention obligations.
- Marketing preferences until you withdraw consent or object, with limited records where needed to respect that choice.
The precise retention period depends on the type of record, the reason it was collected and any legal obligation or ongoing claim. When information is no longer needed, we will delete it or make it anonymous as appropriate.
8. Security
We take reasonable steps to protect personal information against unauthorised access, alteration, misuse and loss. No method of internet transmission or electronic storage is completely risk-free. Please avoid sharing passwords or payment-card details in ordinary emails.
9. Your rights
Subject to the conditions and exemptions in UK data protection law, you may have rights to:
- Ask for access to your personal information.
- Ask us to correct inaccurate or incomplete information.
- Ask for deletion of information in certain situations.
- Ask us to restrict certain uses of your information.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where we rely on it, without affecting the lawfulness of processing carried out before withdrawal.
You have the right to object to the use of your personal information for direct marketing at any time.
To make a request, email info@luckeroz.com. We may need to verify your identity before providing or changing information.
10. Complaints
If you have concerns about how we handle personal information, please contact us so we can investigate. You may also complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk.
11. Updates to this policy
We may update this Privacy Policy when our services, data practices or legal duties change. The current version will be available on this website. Where required, we will provide additional notice or ask for consent before making relevant changes.
12. Contact details
JUYI CALTON LTD, trading as Luckeroz
4 Lavinia Road, Dartford, England, DA1 1TS, United Kingdom
Email: info@luckeroz.com
Telephone: +44 7981 811327